CANCELLATION FEES & INFO
Cancelling an order after making payment
You can cancel an order if it has not already been shipped & is approved by the management team. If you have made payment using Credit Card or a 'Buy Now, Pay Later' payment provider, a 10% cancellation fee will apply to your order to cover payment processing fees not returned to us by these financial providers. This fee will also go towards re-stock & administrative processes as all not-at-fault refunds fall outside of our online store policy.
Keep in mind, cancellation requests can sometimes be missed due to high influx of communication & as such dispatched before we get to your cancellation request. For this very reason, it is advised to be super careful when placing your order knowing this can be a risk.
In the event an unforeseen refund has taken place, after an order has been shipped, any shipping costs incurred by Alamour The Label will not be reimbursed. Free shipping offers will no longer be contractually valid as the offer of free shipping is only valid when an order is kept and not refunded.