ORDER CONFIRMATION PROCESS
Within a few minutes of placing an order online, you will receive an order confirmation email (Allowing you have provided the correct email address). Once an order is dispatched, customer's will receive automatically generated emails from our shipping partners keeping you up to date with the tracking status of your parcel.
Please ensure to check Spam/Junk folders in case this email was not successfully delivered to your inbox./strong>
**IMPORTANT: If you do not receive an order confirmation email in your inbox or Junk/Spam folders, you may have misspelled your email address during the checkout process. We recommend notifying us immediately via the Contact Page so we can re-send the order confirmation email and to correct the email address on file. Providing the wrong email address can prevent you from receiving order updates and receiving our fulfilment emails containing tracking information/instructions for your order.
POST-ORDER VERIFICATION PROCESSES/CHECKS
Your order may be subject to a routine verification process and/or address checks. In the event these post-order checks are initiated to you via email (soon after placing your order); your response is required before your order can be fulfilled.
These checks are a duty of care which we owe our customers to minimise fraud and error of sending an order to an incorrect/incomplete address. You are responsible to act accordingly and reply promptly to all post-order verification requests.
Alamour The Label will not be held responsible for any delays due to fraud-preventative measures and/or address checks.
Please ensure to routinely check your Spam/Junk folders in case these emails were not successfully delivered to your inbox.
All orders are processed & shipped Monday thru Friday 9am - 5pm Australian Eastern Standard Time (AEST), excluding public holidays and weekends. Processing time for all regular orders is currently 2 business days.
We now also offer a PRIORITY PROCESSING service that can be added to your order at the Cart page! This ensures your item is dispatched within 1 business day from order placement. Find more about this service here.
*For all orders containing Pre-Order item/s, please refer to the product description for estimated shipping dates*
Please note that processing times and shipping times are not the same thing. After your order has been processed (printed, picked, checked & packed), it will then be transferred to our shipping queue to be dispatched. Once the package has left our physical location, delivery times then apply. Please visit the 'Shipping' Page for our available shipping methods & delivery times for your specific destination. You can also find this page on the footer location of the website.
** Please note, business days do NOT include weekends or public holidays that apply to QLD, Australia.
CURRENCY & CONVERSIONS
As we are Australian Based, the default prices on all items are set to AUD. You can however, pay in your own countries currency by selecting your currency in the available popup, or in the manual currency selector located at the bottom of our website. For all other currency exchange requests/queries, you may wish to consult the current exchange rates by visiting http://www.xe.com/
At Checkout page when proceeding with another currency (Non AUD): You are automatically eligible to pay in your selected currency. Prices may fluctuate depending on current exchange rates. The bank/financial institution linked to your payment method will process the conversion (in your desired currency) for you in the background and will appear in your statement.
CUSTOMS DUTIES / TAXES (Excluding Australia):
All customers residing outside of Australia may have Tax & Duties applicable to their order. Alamour The Label may collect any import-related Duties/ Taxes from the customer. Your order will include Duties & Taxes at the checkout and be added to the shipping cost. This is not a fee by Alamour The Label, but that from your country’s border protection officials.
Australian customers WILL NOT attract any Customs Duties or additional Taxes. You only pay what you see at checkout.
All other countries must refer back to their import threshold amounts if/and how much duties/taxes may apply. A guide for each country is provided here. For your convenience you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable). For example, as per the above guide, USA has a high import threshold of $800 USD before taxes & duties are applicable to the order. If your order exceeds this amount, taxes and duties will be payable at the time of import into your country.
This only applies when you refuse collection of your parcel (which contains a made-to-order item or a garment that is customised to you) and it must be returned back to us. In this non-recommended event, 50% of the total amount paid for your garment will be subtracted from the total refund amount. In addition to any related shipping fees and Duties & Taxes imposed on your refused parcel.
All eligible orders made via the online store can be cancelled. Excluding Made-To-Order and Pre-Order items. Please however note, fees will be deducted from the refund. For a full insight of fees associated with cancellations, please visit the following link.
DISPLAYED MONITOR COLOUR VS TRUE COLOUR OF GARMENTS
Please note: the colour of the garments displayed on this website may differ from the actual colour of the physical garment. Even though we strive our very best to display the true colour of the garment as accurate as possible on our website, many factors can have an impact on the colour you view on your device's screen/monitor.
These factors include but not limited to: Monitor/Screen Type, Device age & Type, Display Settings, Flash/Lighting within displayed content.
For more images/content please refer back to our official Instagram video clips/photos @alamourthelabel
Furthermore, you can refer to our customer page @alamoursociety containing true images of our loyal customers wearing our garments.
Only one coupon code can be used at time of checkout/purchase. Coupon codes cannot be applied to a completed existing order. Credit notes cannot be used in conjunction with other coupons. All coupon codes cannot be used in conjunction with other coupon codes. Single-use only.
In the event of a return, any used discount codes on the original order will not be re-issued.