Alamour The Label ships Worldwide. Alamour The Label reserves the right to deny shipping to any country which is deemed ‘risky’. In circumstances where the destined country is deemed ‘risky’ Alamour The Label may refuse shipment or request transit insurance to be paid on the parcel.
Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Your order will be shipped/dispatched within 1 - 3 business days from date of settlement.
The processing time (not shipping) for orders is 1 – 3 business days depending on the volume of outgoing parcels. Once your order has been packed and processed in the queue, delivery within Australia is 1 to 2 business days and delivery of all international orders is 2 to 5 business days depending on your location.
**Please note, business days DO NOT include weekends or public holidays.
INFORMATION REGARDING CURRENCY:
All prices displayed on this website will automatically display the domestic currency of the visitors country/region. The currency shown is based by detection of the visitors IP address. Alternatively, a visitor may wish to manually 'pick a currency' from the drop-down menu provided on the website. For all other currency exchange requests/queries, you may wish to consult the current exchange rates by visiting http://www.xe.com/
** Please Note: Prices may fluctuate depending on current exchange rates.
Alamour The Label process all orders in AUD. While the content of your cart is currently displayed in a foreign currency, you will checkout using AUD at the most current exchange rate.
ORDER CONFIRMATION PROCESS:
After ordering online, you will receive an email confirmation from PayPal/Shopify containing your order & payment details (If you have provided your correct email address). We will normally confirm receipt of your order within a few minutes of ordering.
When an order is dispatched, an automatically generated email from our shipping carrier is sent to the customer’s email address containing the tracking information for the dispatched parcel.
Please ensure to check Spam/Junk folders in case this email was not successfully delivered to your inbox.
If you do not receive the order confirmation email in your inbox or Junk/Spam folders, you may have misspelled your email address during the checkout process. We recommend notifying us immediately via the Contact Page so we can re-send the order confirmation email and to correct the email address on file. Providing the wrong email address can prevent you from receiving order updates/tracking your order online.
All orders are shipped Free of charge via an Express delivery service. All parcels include tracking and signature on delivery as compulsory for extra added security. The average delivery time for all of our customers is between 5 to 7 business days (depending on shipping destination).
** Certain countries are exempt from the Free worldwide express shipping offer.
** Alamour The Label is not held liable for delays made by Customs Officials/Shipping Carrier or natural disasters in the course of shipment.
** Please note, DHL do NOT deliver to PO Boxes. UAE is an exception.
** Free Express Shipping only applies to orders AUD $250.00 & Over. On estimate to be USD $191 USD /
€179 EUR /
153 GBP As per 'February 2017 ' exchange rates provided by Google's currency converter
CUSTOMS DUTIES / TAXES:
* All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge (if any). Taxes and Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Alamour The Label is not responsible for any additional taxes and/or customs charges that are requested during the shipment of your order. If you would like a full insight into your country’s importing rules and guidelines please Click Here
for further information.
** In the event a customer refuses an international delivery due to the taxes/customs duties imposed on them or for any other unforeseen circumstance, free shipping is no longer valid due to the customer terminating the contract/order. All shipping costs paid by either Alamour The Label/ the customer (including sending the item to and from the customer) will be the responsibility of the customer and will be deducted from the order in the event of a refund/ issue of a store credit.
If a customer error in shipping address is made during the checkout process, Alamour The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.
Any shipping costs paid by Alamour The Label/ Customer is not reimbursed in the event of a refund. This includes shipping costs incurred on orders eligible for free shipping.
All shipping delivery times advised are provided by our shipping carriers. Alamour The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.
All orders made via the online store cannot be cancelled due to change of mind, or delays made by Alamour The Label due to fraud-preventative measures and/or address checks.
Once an order is placed you have committed to the purchase and knowingly accept the Shipping & Returns Policy.
DISPLAYED MONITOR COLOUR VS TRUE COLOUR OF GARMENTS
Please note, the colour of the the garments displayed on this website may differ to the true and actual colour of the physical garment. Even though we strive our very best to display the true colour of the garment as accurate as possible on our website, many factors can have an impact on the colour you view on your device's screen/monitor.
These factors are but not limited too: Monitor/Screen Type, Device age & Type, Display Settings, Flash/Lighting within displayed content.
For more images/content please refer back to our official Instagram video clips/photos @alamourthelabel
Furthermore, you can refer to our customer page @alamoursociety
containing true images of our loyal customers.