RETURNS & EXCHANGES
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only.
Exchanges & Refunds
Final Sale Items
The colors of dresses on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colors you see on our website. If color is one of the most important aspects of your dress purchase we encourage you not to shop online and instead visit a local authorized retailer to view and purchase your dress in person.
Returns Manager Box:
How to use:
1. Enter the email address provided at time of placing the order in the Customer Email field.
2. Enter the Order Number provided to you e.g. #ATL1234 in the Order Number field - You can find your Order # in the order confirmation email which was sent to the email address provided (On the assumption you have provided the correct spelling of the email address) Please ensure to check Spam/Junk folders in the event you do not receive the order confirmation email in your inbox. Alternatively, if you have created an account, you can log in to view your Order details, including your Order #.
If you cannot find our order confirmation email anywhere, this indicates the email address was misspelled during the checkout process. In this circumstance, we recommend contacting us immediately to rectify this.
3. Once the required fields are entered and 'Lookup' is clicked/selected, a window will pre-populate below. To create the return, simply click on the 'shopping trolley' symbol which is found beside the words 'Create Return'.
4. A new window will open within the current window. It will request you to complete more information regarding your return request. Enter the required information in the appropriate fields. Please ensure to scroll down to view all information as the returns manager has its own window within this page.
5. Once scrolled to the bottom of the window and ticked to agreeing to our terms and conditions, simply then click the 'Submit' button. Once you have submitted the return request, it will redirect you to the returns page. Please ignore the notification 'Oops. Nothing found.' underneath the Order Lookup box. This does not apply to you and the return request has been successfully submitted.
6. If there are specific details relating to the return request, it will be indicated in the notes section in this returns portal below. Simply enter your email address and order # at any time for live updates in regards to your return request. You will further be notified via email. As a reminder, please ensure to check your Spam/Junk folders.
Return Address Info: Please allow 1 - 2 business days for the Returns Team to review your return request. The return address will only be provided once your return request is 'Approved'. This return address will be found in the approval email.