Returns Policy and Warranties
RETURNS & EXCHANGES
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only.
Exchanges & Refunds
- We do allow exchanges. You will be provided with a store credit only.
- All returning items will be provided with a store credit only.
- You may place order for your desired item using the store credit.
- No refunds on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order the correct size/style.
- All Return Requests are to be made via the Return Manager Box found at bottom of Returns Page.
- All eligible items must initiate return within 14 days of receipt. Returns attempted outside of this 14-day deadline will be denied and returned to customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any smells.
- Items must be free of any stains/markings e.g. Fake tan/Make-up.
- Items must have all tags, including any original hangtags attached.
- Final sale items such as, earrings, bodysuits & bikini’s cannot be returned.
- Gift cards are non-returnable and non-refundable.
- All returns will be processed within 7 business days of receiving your item.
- A maximum number of 1 return attempt is permitted only.
Final Sale Items
- Any sale or promotional items that are sold are non-refundable and non-exchangeable, due to incorrect sizing/change of mind.
- For hygiene reasons, Earrings, bodysuits & Bikini’s cannot be returned.
- Any Final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.
- Store Credit can only be used online at our website, www.alamourthelabel.com
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 3 months of issue.
- Store credit is provided in Australian Dollars
- Alamour does not offer free express shipping on Store Credits issued. Alamour only covers Free Express Shipping on the initial order. Any other shipping to Alamour or to you will be the customers responsibility.
The colors of dresses on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colors you see on our website. If color is one of the most important aspects of your dress purchase we encourage you not to shop online and instead visit a local authorized retailer to view and purchase your dress in person.
Returns Manager Box:
How to use:
1. Enter the email address provided at time of placing the order in the Customer Email field.
2. Enter the Order Number provided to you e.g. #ATL1234 in the Order Number field - You can find your Order # in the order confirmation email which was sent to the email address provided (On the assumption you have provided the correct spelling of the email address) Please ensure to check Spam/Junk folders in the event you do not receive the order confirmation email in your inbox. Alternatively, if you have created an account, you can log in to view your Order details, including your Order #.
If you cannot find our order confirmation email anywhere, this indicates the email address was misspelled during the checkout process. In this circumstance, we recommend contacting us immediately to rectify this.
3. Once the required fields are entered and 'Lookup' is clicked/selected, a window will pre-populate below. To create the return, simply click on the 'shopping trolley' symbol which is found beside the words 'Create Return'.
4. A new window will open within the current window. It will request you to complete more information regarding your return request. Enter the required information in the appropriate fields. Please ensure to scroll down to view all information as the returns manager has its own window within this page.
5. Once scrolled to the bottom of the window and ticked to agreeing to our terms and conditions, simply then click the 'Submit' button. Once you have submitted the return request, it will redirect you to the returns page. Please ignore the notification 'Oops. Nothing found.' underneath the Order Lookup box. This does not apply to you and the return request has been successfully submitted.
6. If there are specific details relating to the return request, it will be indicated in the notes section in this returns portal below. Simply enter your email address and order # at any time for live updates in regards to your return request. You will further be notified via email. As a reminder, please ensure to check your Spam/Junk folders.
Return Address Info: Please allow 1 - 2 business days for the Returns Team to review your return request. The return address will only be provided once your return request is 'Approved'. This return address will be found in the approval email.