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What is Alamour The Label and what does it sell?

Alamour The Label is an Australian occasionwear brand specialising in formal dresses, prom gowns, evening wear, bridal gowns, bridesmaid dresses, cocktail dresses and elevated occasionwear.

The Alamour collection includes ready-to-wear garments, pre-order styles and made-to-order gowns, with selected designs available in custom colours and extended sizing.

You can shop Alamour online or book a visit to the Sydney Paddington Boutique or Brisbane Private Showroom.

Learn more about Alamour The Label.

Shop all Alamour dresses.

Is Alamour The Label an Australian brand?

Yes. Alamour The Label is an Australian-based fashion brand with its headquarters in Brisbane, Queensland, where every piece is designed in-house.

Alamour also has a boutique in Paddington, Sydney, and a private showroom in Woolloongabba, Brisbane - both open by appointment. Online orders are available to customers throughout Australia and worldwide, subject to the delivery services available for each destination.

View Alamour store locations. (https://www.alamourthelabel.com/pages/stores)

What is the difference between ready-to-wear, pre-order and made-to-order?

A ready-to-wear item is already produced and may be available for dispatch once your order has been processed.

A pre-order item is not currently available for immediate dispatch but is expected to arrive at Alamour at a later date. Its estimated shipment date is shown on the product page.

A made-to-order item begins production after your order is placed. It requires additional production time before it can be dispatched.

The product page identifies whether an item is ready-to-wear, pre-order or made-to-order. Please read all product information and estimated timeframes before purchasing.

Made-to-Order Policy

Pre-Order Policy

Does Alamour The Label hire dresses?

No. Alamour gowns and dresses are available for purchase only, not hire.

Selected ready-to-wear products may be available for immediate purchase, while other products are available via pre-order or made-to-order production.

How long does Alamour take to process and dispatch my order?

Orders are processed and shipped Monday to Friday between 10:00am and 3:00pm AEST, excluding weekends and Queensland public holidays. Processing time for ready-to-wear orders is currently around 2 business days.

During busy prom, formal and sale periods, processing may take up to 5 business days. If your order is urgent, we suggest adding Priority Processing at the cart page.

Pre-order and made-to-order items have an additional waiting or production period before processing and shipping timeframes begin - refer to the product page for estimates.

Online Store Policy

Are processing times different to shipping times?

Yes. Processing includes preparing, picking, checking and packing your order. Shipping time begins only after your parcel has been dispatched and transferred to the delivery carrier.

Shipping Information

What is Alamour Priority Processing, and will it make my order arrive faster?

Priority Processing moves an eligible order to the front of Alamour's processing and dispatch queue, securing dispatch within 1 business day for $14.95 AUD.

Priority Processing does not reduce made-to-order production time, bring forward a pre-order arrival date, or shorten the carrier's transit time. For a pre-order or made-to-order garment, it applies once the item is ready for dispatch - your order is then prioritised at the front of the shipping queue.

Will my Alamour dress arrive before my event?

To estimate whether your dress will arrive in time, add together: the order-processing time, any pre-order waiting period or made-to-order production period, and the delivery time-frame estimate after dispatch. International orders should also allow for potential customs or carrier delays.

Timeframes shown on product pages are estimates, not guaranteed event-delivery dates. We strongly recommend ordering well in advance and allowing a buffer before your event.

For urgent orders, contact the Alamour team before purchasing with the product name, size, delivery location and event date.

Contact Alamour The Label

I need to change something on my order - how do I do this?

Contact Alamour's customer care team as soon as possible. Eligible changes may be made before the order has been processed, produced or dispatched, but amendments cannot be guaranteed.

Made-to-order customisations must be approved before purchase or before production begins. Address changes cannot usually be made after a parcel has been dispatched.

Contact Alamour The Label

Can I cancel my Alamour order before it is shipped?

Eligible orders can be cancelled for a store credit prior to the order being shipped. Once your order is shipped, normal return and online store policies apply.

Different conditions apply to pre-order and made-to-order products - a made-to-order garment generally cannot be cancelled after production has commenced.

Why has Alamour asked me to verify my order or delivery address?

Some orders are flagged by our fraud analysis tools for payment, identity or address verification before dispatch - based on payment details, delivery location or other fraud-prevention indicators. These checks protect both the cardholder and Alamour from unauthorised transactions.

Your response is required before the order can proceed. Please check your junk and spam folders regularly, as a delayed response will delay dispatch. Alamour is not responsible for delays caused by fraud-preventative measures or address checks.

Why was an item in my order cancelled and refunded?

Occasionally an item becomes unavailable due to an inventory discrepancy or an issue identified during quality control. Where possible, our customer care team will contact you immediately to offer an alternative style or size. If no suitable alternative is available, the affected item or order will be cancelled and refunded.

How do I know my order has been dispatched?

Once your order has been dispatched, Alamour will send you a fulfilment email containing your tracking details. You may also receive a separate notification directly from the delivery carrier, such as Australia Post or DHL Express.

The terms "shipped," "dispatched" and "fulfilled" all mean the same thing: your parcel has left Alamour and is on its way to you.

Why did I not receive my order-confirmation email?

An order-confirmation email normally arrives shortly after purchase. Please check your junk, spam and promotions folders first - or you may have entered an incorrect email address at checkout.

Contact us as soon as possible so we can confirm your order and correct your email address if required. Include your full name, delivery address and order number if available.

Contact Alamour The Label

Does Alamour The Label ship dresses worldwide?

Yes. All Alamour styles can be ordered online for worldwide delivery, subject to the delivery services currently available for your destination at checkout.

Available delivery services, estimated timeframes, shipping rates and any free-shipping eligibility are displayed at checkout based on your delivery address and order value.

Shipping Information

Does Alamour The Label offer free shipping?

Yes. Free shipping is available on eligible orders to selected destinations once the applicable minimum spend has been met. The qualifying order value and eligible delivery service vary by destination - your progress toward free shipping is displayed in the cart and at checkout.

Free shipping applies to the original qualifying order and does not apply to replacement or exchange orders.

When do Alamour's delivery estimates begin?

Delivery estimates begin after your order has been dispatched. They do not include order processing, made-to-order production, pre-order waiting periods, order verification, customs clearance, or delays caused by carriers or other events outside Alamour's control.

How long does delivery within Australia take after dispatch?

After dispatch, Australian orders typically arrive within an estimated 1–2 business days via Express Shipping, with free Express Shipping available once a minimum cart spend is met.

Orders are shipped from Woolloongabba, Queensland (4102) or Paddington, New South Wales (2021). Express estimates apply only where your postcode falls within the Australia Post Express Post Network - regional and remote destinations may require additional time.

Does Alamour ship to the United States, and how long does delivery take?

Yes. After dispatch, US orders typically arrive within an estimated 3 to 5 business days via DHL Express, with free DHL Express shipping available once a minimum spend is met - shown in the cart and at checkout.

Some outlying US states and territories are excluded from free shipping and may carry a flat shipping rate regardless of order value.

Does Alamour ship to New Zealand, and how long does delivery take?

Yes. After dispatch, New Zealand orders typically arrive within an estimated 1 to 3 business days via DHL Express, or 3 to 5 business days via Standard International Shipping. Free Standard International Shipping is available once a minimum spend is met; DHL Express rates are calculated separately at checkout.

Does Alamour ship to Canada, and how long does delivery take?

Yes. After dispatch, Canadian orders typically arrive within an estimated 3 to 5 business days via DHL Express, with free DHL Express shipping available once a minimum spend is met.

Does Alamour ship to the United Kingdom, and how long does delivery take?

Yes. After dispatch, UK orders typically arrive within an estimated 3 to 5 business days via DHL Express. Shipping cost is calculated at checkout based on your order.

Does Alamour ship to Europe, and how long does delivery take?

Yes. Alamour ships to all European countries. After dispatch, orders typically arrive within an estimated 3 to 5 business days via DHL Express, with cost calculated at checkout.

Does Alamour ship to the United Arab Emirates, and how long does delivery take?

Yes, including Dubai and Abu Dhabi. After dispatch, UAE orders typically arrive within an estimated 3 to 5 business days via DHL Express, with cost calculated at checkout.

Does Alamour ship to Asia, South America and the Middle East?

Yes. Alamour ships to most destinations throughout Asia, South America and the Middle East. Enter your country and complete delivery address at checkout to view the delivery services, estimated timeframes and costs available for your destination.

Does delivery take longer to regional or remote areas?

It may. Published estimates generally apply to metropolitan destinations. Regional, remote and outlying areas may require additional delivery time even when an express service is selected - the carrier determines whether your address falls within its express network.

Does Alamour offer same-day or next-day dress delivery in Brisbane?

Same Day Delivery is available for physical addresses within approximately 50km of Woolloongabba, QLD. Orders placed before 12pm AEST are delivered the same day, usually within 5 hours, with live tracking provided.

For orders outside the Same Day Delivery service or placed after the cut-off, Australian Express Shipping typically takes an estimated 1–2 business days after dispatch where the destination postcode is within the carrier's express network. Next-day arrival is not guaranteed.

Physical addresses only for Same Day Delivery - no PO Boxes or Parcel Lockers. If no one is home, the parcel may be left in a safe place or returned, with re-shipping fees applying if no safe place can be determined by the courier.

Same Day Delivery & Click + Collect

Can Alamour deliver my order to a PO Box or military address?

Alamour can deliver to PO Boxes and military addresses where the selected carrier and destination support that service - for example US military PO Boxes & Airline Crew PO Boxes - we will usually reach out if we need any extra information. For normal customer orders, DHL Express require a physical street address and may not accept PO Boxes.

Enter your complete address at checkout to view the delivery methods available for your location.

Will ready-to-wear, pre-order and made-to-order items ship together?

Yes - orders containing products with different availability dates are held until all items are ready and dispatched together. This means an in-stock item may be delayed if purchased in the same order as a pre-order or made-to-order item.

Contact Alamour if you require available items shipped separately; additional shipping charges may apply.

Contact Alamour The Label

How do I track my Alamour order?

Once your order has been dispatched, Alamour will send you a fulfilment email containing your tracking details. You may also receive a separate notification from the delivery carrier.

For some international shipments, a local postal provider completes the final stage of delivery - for example, an Australia Post parcel sent to the United States is delivered locally by USPS. The original tracking number will generally continue to provide updates.

What should I do if my Alamour parcel is delayed, lost or damaged?

First, review the latest tracking information and any messages from the carrier. If tracking has not updated for an extended period, the parcel appears lost, or the package arrives damaged, contact Alamour promptly with your order number, tracking number and photographs where relevant.

Do not discard damaged packaging until the matter has been reviewed, as the carrier or insurer may request evidence. Alamour will assist with eligible carrier enquiries and insurance claims. Nothing in this process limits your rights under Australian Consumer Law.

Contact Alamour The Label

What is Transit Insurance, and should I add it?

Transit Insurance provides additional protection against eligible parcel loss or damage while your order is in transit. It can be added at checkout for a small fee.

If Transit Insurance is not purchased, Alamour is unable to offer compensation for loss or damage occurring in transit, except where remedies apply under Australian Consumer Law. Note: authorising your parcel to be left without a signature may void any purchased insurance.

Will I pay customs duties or import tax on my Alamour order?

International customers may be required to pay customs duties, import taxes or clearance fees when an order enters the destination country. These are not collected by Alamour at checkout - they are determined and charged by your country's customs authority or the delivery carrier, and are separate from the amounts paid to Alamour.

Do Australian customers pay customs duties or import tax?

No. As Alamour is based in Australia, Australian orders are not international imports and do not incur customs duties or import tax. You only pay what you see at checkout.

How can I estimate customs duties and taxes for my country?

Customs thresholds and tax rates vary by country and can change. You can use the tools below as a general guide, though the final amount is determined by your local customs authority.

Duties and Taxes Calculator

Country-by-Country Import Guide

What happens if I refuse to pay the import fees on delivery?

If you choose not to pay the applicable import duties and taxes, DHL Express (or the relevant courier) will treat the parcel as rejected. The courier may then return the parcel to us or destroy it.

If the parcel is returned to us, we can re-attempt shipping it to you for an additional re-shipping fee. If re-shipping cannot be arranged, we will issue your refund as a store credit only (minus any return shipping fees, duties, and taxes on-charged to Alamour by customs).

Please note that refusing delivery does not waive your financial responsibility. Customs will still bill us for the rejected package, and these return shipping charges, duties, and taxes will be passed directly on to you. Consequently, rejecting a parcel to avoid taxes is not a valid reason for a cash refund, nor will it absolve you of the fees mandated by your country's customs authorities.

How do I choose the correct size for an Alamour dress?

Measure your bust, waist, and hips, and compare your measurements with the relevant chart in the Alamour Size Guide. For the most accurate result, have your measurements taken by a professional tailor or seamstress.

Also review the product page for fabric composition, stretch, fit notes, and the model's height and measurements – different fabrics offer varying levels of stretch, and sizing can vary slightly between styles. These details can be found under "Fabric Content" on each product page.

If you're still unsure, contact our customer care team before ordering with your measurements and the product you're considering. We are happy to recommend the size most likely to fit you best.

👉 View the Alamour Size Guide.

What sizes does Alamour The Label offer?

Alamour ready-to-wear garments are generally available from XXS to 2XL. Selected made-to-order gowns are available from XXS to 9XL (approximately AU 4–30 / US 0–26).

The available size range varies between products, so always check the individual product page before ordering.

👉 Explore our Made-to-Order Gowns.

Does Alamour offer plus-size formal and prom dresses?

Yes. Alamour offers selected formal, evening, and prom gowns in extended and plus sizing, with many made-to-order styles available up to 9XL. Size availability varies by design – check the product page and Size Guide for the sizes currently offered.

👉 View the Alamour Size Guide.

Does Alamour The Label offer petite dresses and gowns?

Alamour offers floor-length, midi, and fitted styles suitable for petite customers, with selected designs available from XXS (US 0 / EU 32 / UK 4). Most gowns are designed for heights of approximately 5'3" (160cm) and above, so suitability depends on the individual dress's length and construction.

Petite customers may require hemming or other alterations for a perfect fit.

What should I do if I am between two Alamour sizes?

Consider the garment's fabric, stretch, structure, and silhouette – a fitted or non-stretch design may need a different size choice than a stretch or lace-up style, and your bust, waist, and hips may each correspond to different sizes.

Contact Alamour with your measurements and the product name before ordering; our team can recommend the most suitable option, though sizing guidance cannot guarantee an exact fit.

👉 Contact Alamour The Label.

Why can two Alamour dresses in the same size fit differently?

Fit varies with fabric, stretch, lining, boning, neckline, back design, cut, and construction. A structured corset gown may fit differently from a stretch jersey or lace-up design in the same labelled size. Review the fit notes and fabric information on each product page rather than relying only on your usual size.

Are alterations included when I buy an Alamour dress?

No. Alterations are not included unless the product page or a written custom quotation specifically states otherwise. Both ready-to-wear and made-to-order dresses may require hemming, strap or bust adjustments, or other tailoring once physically tried on – these are arranged and paid for independently.

Why does the colour of my Alamour dress look different from the website photos?

Garment colours can appear different due to screen or monitor type, display settings, device age and calibration, photography lighting, and the lighting in which the physical garment is viewed. Minor variations can also occur between fabric production batches.

Alamour aims to represent colours as accurately as possible, but exact screen-to-product matching cannot be guaranteed. For real-life photos and videos, see:

Alamour The Label - Official Instagram account

Alamour Society – Customer Appreciation Instagram account

What is a Made-to-Order Item?
Made-to-order gowns are produced specifically after an order is placed.

This approach allows us to:

• Reduce excess production and carbon emissions
• Offer an extended size range (XXS to 9XL)
• Ensure continued availability across selected styles, colours and sizes without holding excess stock & always be able to deliver with no limitations.
• Create gowns tailored to individual orders.

Production timeframes vary depending on fabric and design and are clearly displayed on each product page. These timeframes must be read and agreed to prior to purchase.

You can find out more information on our Made-To-Order policy.

Can I cancel a Made-to-Order item?
If production has not yet commenced, a cancellation may be approved and a store credit valid for 12 months will be issued only.

Once production has commenced, made-to-order items cannot be cancelled, as they are being created specifically for you.

Are made-to-order gowns customisable?
Yes. Selected styles can be customised. Please contact our customer care team prior to ordering.

How long does made-to-order take?
Made-to-order gowns require approximately 4 weeks of production time, depending on the style and fabric selected. This timeframe refers to production only and does not include shipping.

Once your gown is complete, it will be dispatched and shipping timeframes will apply based on your location and selected shipping method.

All production and shipping timeframes are estimates only and may vary due to factors outside our control.

What is the verification process for?
Occasionally orders purchased with a credit or debit card are flagged by our fraud analysis tool as medium or high risk based on location or payment characteristics. Our team will require the authorisation of the cardholder before dispatching the order to ensure the purchase is not fraudulent.  

You are responsible to act accordingly and reply promptly to all post-order verification requests. Alamour The Label will not be held responsible for any delays made by us or you (the customer) due to fraud-preventative measures.

Delays caused due to our 'verification request' email

You are responsible to act accordingly and reply promptly to all post-order verification requests (if applicable). Alamour The Label will not be held responsible for any delays made by us or you (the customer) due to fraud-preventative measures and/or address checks. Please ensure to routinely check your Spam/Junk folders in case these emails were not successfully delivered to your inbox.

How do you know what order/s to verify? & when do you conduct these checks?

Our 'Fraud Analysis' tools and special manual-verification training enables our verifications team to know what appears suspicious. It is only carried out when a risk appears.

What advantage does this do for me (the customer)?

Someone may have stolen your payment details to place an order on our website. So, our verifications team at Alamour strives to minimise any risk of potential fraud from occurring by ensuring the payment is verified. We play our part to ensure all orders are legitimate.

Why did I receive an email to verify my order? Or to confirm my shipping address? Your order may be subject to a routine verification process and/or address-checks. In the event these post-order checks are initiated to you via email (soon after placing your order); your response is required before your order can be fulfilled.

Why do you need to do this when my payment was made successfully?
These checks are a duty of care which we owe our customers to ensure our website is fraud-free and safe for us & our customers.

What if my address is incorrect?
You will need to contact our customer care team as soon as possible to amend your address before dispatch. If you provide an incomplete address, you will be contacted for the correct shipping address before we can dispatch your order.

We suggest monitoring your email inbox to ensure there are no delays with processing your order in a timely manner.

How long does it take to process my return request?
All return requests will be actioned within 5 business days from the date of lodgement. You will be required to organise the return of your items using a courier of your choice. We will provide our return address once your return request has been approved.

What if I need a new exchange urgently?
If you require an exchange urgently and cannot wait for store credit to be issued under our standard returns process, you may choose our Instant Exchange option.

Once you have initiated a return, our customer care team will advise you to place a new order for the exchange item you require. This allows the replacement item to be shipped to you immediately. Once your original item is received back in perfect condition, we will process a refund for the returned item value.

Please note:
1. Exchange orders are not eligible for free shipping
2. Discount codes cannot be applied to instant exchange orders
3. If a discount code is used, the order will be cancelled and refunded, and a new order will need to be placed, which may delay the process
4. If free shipping is applied in error, the shipping cost will be deducted from the refund amount
5. Free shipping is only available on the original order, not exchanges

How do i lodge a return request & where do I return my item/s?
To request a return, please email info@alamourthelabel.com or submit a request via WhatsApp. Our customer care team will review your request and advise whether the return has been approved or declined, along with the relevant return address if approved. Returns Policy page can be accessed Here.

What are your Return Conditions & Guidelines for a successful return?

• Store credit will be issued for all eligible returned items.
• Returned items must be received at our warehouse within 30 days of delivery.
• Return shipping costs are the responsibility of the customer.
• Original shipping fees, duties, and taxes are non-refundable.
• Items must be returned new, unused, and unworn, with all original labels, garment tags, and security ribbon (if applicable) attached.
• Returns that are damaged, stained, washed, altered, or worn will not be accepted and will be returned to the customer at their expense.
• Returns for change of mind or sizing issues are not accepted for the following products:

Final sale items, Sample items, Custom-made or made-to-order garments, Paid packaging (e.g. care bags, gift boxes), Socks, Earrings, Hair Accessories, Tanning products, Bodysuits, Undergarments/ Intimates.

• When returning shoes, all original packaging must be included and undamaged, including the shoe box, dust bags, plastic inserts, sole protectors, and internal packaging. We recommend trying shoes on a carpeted surface to avoid marking or damage to the soles.
• Gift cards are non-returnable and non-refundable.
  

Can I return or exchange final sale or sample items?
Final sale and sample items are not eligible for return or exchange for change of mind or sizing.

Can I exchange my item?
We can process an exchange in the form of a store credit only. You can then use the store credit to place your exchange order.

What if my item is faulty?
We care about your purchase. Hence why all products purchased from us are individually inspected by experienced quality control team under camera supervision prior to your item/s being shipped.

However, In the event of a fault missed by our quality control team, Alamour is happy to provide a replacement or repair at no extra cost to the customer (upon approval of claim).

Why is my store credit / discount code not working?
A store credit or discount code may not apply successfully at checkout for any of the following reasons:

1. You have entered unnecessary spaces, unaware of actually doing this. Backspace before the code and delete any entered spaces after the code.
2. Your store credit is not equal to or more than your store credit amount. We recommend adding extra items to your cart; or we can separate your store credit into two amounts.
3. You have entered other symbols/characters within the code. Ensure that only letters and numbers are entered. No spaces or special characters.
4. The email address used for the new or attempted order does not match the email address provided on the original order.
5. Your code may have expired. Contact us, so we can further assist.

My order has been returned. How long does it take to receive my store credit?
Once your return has reached our warehouse, please allow up to 5 business days for our returns team to process your return and issue a store credit.

How do I use my store credit / discount code?
Simply enter your unique code within the ‘Gift card' or 'Discount Code’ field at checkout. This will apply the discounted amount from your total.

How do I receive my store credit?
Store credit is issued via email as a unique coupon code by our returns team once your returned item has been received, physically inspected and approved in accordance with our return conditions.

What is a store credit?
A store credit is an amount owed to you from us. For example, when you return an item to us, we return your money paid for the item in the form of a store credit. Store credits are valid for 12 months from the date of issue and can only be used towards items - shipping costs are not included.

What does “Pre-Order” mean?
A pre-order item is not currently in stock and is scheduled to arrive at our warehouse at a later date. All pre-order garments display an estimated shipment date on the product page.

Are pre-order delivery dates guaranteed?
No. Pre-order delivery dates are estimates only and are not guaranteed.

Delays may occur due to factors outside our control, including (but not limited to) limited flights, customs clearance delays, and courier disruptions.

We strongly recommend ordering a pre-order item only if your event is scheduled at least one month after the estimated shipment date displayed on the product page.

How do I place an order for a pre-order item?
Pre-order items are purchased through checkout as normal, with full payment required at the time of order.

Your order will be shipped once the pre-order item arrives at our warehouse, in line with the estimated shipment date displayed on the product page or product title at the time of purchase.

What are the benefits of purchasing a pre-order item?
Pre-ordering allows you to:

• Secure your size and style early
• Avoid missing out if the item sells out before arriving in stock

Due to high demand, some styles may sell out completely via pre-order before they physically arrive.

When should I purchase a pre-order item?
We recommend purchasing a pre-order item only if your event date is at least one month after the estimated delivery date listed on the product page, to allow for potential delays.

What if I no longer need my pre-order item?
If a pre-order is no longer required due to unforeseen circumstances (either on your end or ours), cancellation may be permitted and a store credit will be issued in accordance with our store policies.

My pre-order won’t arrive in time, can I cancel or refund my order?
If you wish to cancel your pre-order:

• A store credit valid for 12 months can be issued, or
• Your order may be exchanged for an in-stock item that can be shipped immediately (subject to availability)

Can I view prices in my local currency?
Yes. Our website allows you to browse and check out in your local currency.

When you visit the Alamour The Label website from outside Australia, a location-based popup will appear, allowing you to select your preferred currency. If you click “Shop Now”, prices will display in your local currency. If you close the popup, prices will remain in Australian Dollars (AUD).

You can also manually change your currency at any time using the currency selector in the website header.

Why did the price change at checkout?
If you notice a difference in pricing at checkout, it is usually due to one of the following:

• Your checkout is processing in Australian Dollars (AUD) rather than your local currency
• Your selected payment method processes transactions in AUD

Changing the displayed currency does not increase or decrease the value of your order.
If payment is processed in AUD, your bank or payment provider will convert the amount and display the final charge in your local currency on your statement.

Why are prices showing in AUD?
Alamour The Label is an Australian-based company, so AUD is our default currency.

You may switch to your local currency by:

• Selecting your country from the location popup, or
• Using the currency selector in the website header

How can I pay if I don’t have an Australian bank account?
You do not need an Australian bank account to place an order.

Your bank or payment provider (e.g. credit card, PayPal) will automatically process the payment and convert it to your local currency. The converted amount will appear on your bank statement.

How does the website know which currency to show me?
Our website recommends a currency based on your IP address location.

You can manually change your currency at any time using the currency selector in the website header. Please note that using a VPN may affect the currency that is automatically suggested.

What Buy now, Pay Later payment options does your website support?
We offer Afterpay / Clearpay, Klarna, Sezzle & Zip Pay.

Availability may vary depending on your location and eligibility.

Where is AFTERPAY available?
Afterpay is available to eligible customers in supported countries, including but not limited to:

• Australia
• New Zealand
• United States
• Canada

United Kingdom & Europe (operating as Clearpay)

• United Kingdom
• France
• Spain
• Italy

Where is KLARNA available?
Klarna is available to eligible customers in supported countries, including but not limited to:

• Australia
• Canada
• United States

Europe & United Kingdom:

Austria - Belgium - Czech Republic - Denmark - Finland - France - Germany - Greece - Hungary - Italy - Netherlands - Norway - Spain - Sweden - United Kingdom

Note: This list covers major Klarna markets but is not exhaustive. Klarna supports additional European countries and regions.

Where is ZIP PAY available?
Zip Pay is available to Australian customers only.

To use Zip Pay, customers must:

• Have an Australian Zip account
• Be located in Australia
• Meet Zip’s eligibility requirements

Zip Pay is not available to international customers.

Where is SEZZLE available?
Sezzle is available to eligible customers in supported countries, including but not limited to:

• United States
• Canada

How long does it take to receive a response to my email enquiry?
Our customer care team are available Monday to Friday 8am to 4pm AEST.

We endeavour to respond to all customer enquiries within 1-2 business days, during our opening hours (which excludes weekends & public holidays). During busy periods there may be an extended response time.

If you require an urgent response, you may message us via WhatsApp.

Do you have a physical stores?
Yes, we have two retail locations in Australia.

• Sydney Boutique: 255C Oxford Street, Paddington NSW. Visit page.
  
• Brisbane Showroom: Try-on appointments available by booking. Visit page.

Please note that most Pre-Order & Made-to-order items are not available for try-on, unless confirmed samples are available in-store.

I received my item, but the colour looks different to the photos online; why?
Please note that garment colours displayed on our website may vary slightly from the actual product due to factors beyond our control, including:

• Screen or monitor type
• Device age and settings
• Lighting conditions
• Display calibration

While we make every effort to represent colours as accurately as possible, variations may occur.

For additional real-life images and videos, we recommend viewing:

• Our official Instagram: @alamourthelabel. 
• Customer appreciation Instagram account @alamoursociety 

How do I track my parcel?
Once your order has shipped, you will receive two confirmation emails:

1. A fulfilment email containing your tracking number
2. Any additional tracking links relevant to your delivery country

For international orders, local postal services may take over delivery once the parcel arrives in the destination country. For example, parcels shipped to the USA via Australia Post are delivered locally by USPS, using the same tracking number.

You may also receive a separate notification from our shipping partners (such as Australia Post or DHL Express) confirming shipment creation.