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Shipping Info & Delivery Times

To find your shipping options, select your country from the drop-down below:

NSW, VIC, ACT, SA
SHIPPING SERVICE ORDERS UNDER $200 (AUD) ORDERS BETWEEN $200 & $400 (AUD) ORDERS OVER $400 (AUD)
REGULAR 3-5 Days $10.00 FREE REGULAR See Free Express Below
EXPRESS 1-2 Days $15.00 $15.00 FREE EXPRESS
WA, NT, TAS
SHIPPING SERVICE ORDERS UNDER $200 (AUD) ORDERS BETWEEN $200 & $400 (AUD) ORDERS OVER $400 (AUD)
REGULAR 5-7 Days $10.00 FREE REGULAR See Free Express Below
EXPRESS 3-5 Days $15.00 $15.00 FREE EXPRESS
WA - Perth Metro Additional Services
SHIPPING SERVICE ORDERS UNDER $250 (AUD) ORDERS $250 (AUD) & OVER
PRIORITY - (PERTH METRO ONLY) 1-2 Days $30.00 $20.00
QLD
SHIPPING SERVICE ORDERS UNDER $200 (AUD) ORDERS BETWEEN $200 & $400 (AUD) ORDERS OVER $400 (AUD)
REGULAR 2-4 Days $10.00 FREE REGULAR See Free Express Below
EXPRESS 1-2 Days $15.00 $15.00 FREE EXPRESS
GO PEOPLE SAME-DAY DELIVERY Price of this will be calculated upon checkout
SHIPPING SERVICE ORDERS UNDER $100 (AUD) ORDERS BETWEEN $100 & $199 (AUD) ORDERS BETWEEN $200 & $449 (AUD) ORDERS $450 (AUD) AND OVER
DHL EXPRESS 3 - 5 Business Days $40.00 $30.00 $20.00 Free DHL Express
IMPORT VAT/ DUTIES will be payable by you at the time of import into your country.
SHIPPING SERVICE All ORDER VALUES (AUD)
PRIORITY 5-7 Days $80.00
IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout.
SHIPPING SERVICE ALL ORDERS
EXPRESS 8-12 Days $1,000.00
IMPORT VAT/ DUTIES will be payable by you at the time of import into your country.
SHIPPING SERVICE ALL ORDERS
EXPRESS 8-12 Days $80.00
IMPORT VAT/ DUTIES will be payable by you at the time of import into your country.
SHIPPING SERVICE
Shipping is currently unavailable to your country
SHIPPING SERVICE ORDERS UNDER $100 (AUD) ORDERS BETWEEN $100 & $199.99 (AUD) ORDERS BETWEEN $200 & $449.99 (AUD) ORDERS $450 (AUD) AND OVER
PRIORITY 3-5 Days $50.00 $40.00 $20.00 Free DHL Express
IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout.
SHIPPING SERVICE ORDERS UNDER $300 (AUD) ORDERS BETWEEN $300 & $449.99 (AUD) ORDERS $450 (AUD) AND OVER
PRIORITY 3-5 Days $50.00 $40.00 Free DHL Express
IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout.
SHIPPING SERVICE ORDERS UNDER $100 (AUD) ORDERS BETWEEN $100 & $199 (AUD) ORDERS BETWEEN $200 & $449 (AUD) ORDERS $450 (AUD) AND OVER
DHL EXPRESS 3 - 5 Business Days $40.00 $30.00 $20.00 Free DHL Express
IMPORT VAT/ DUTIES will be payable by you at the time of import into your country.
SHIPPING SERVICE ORDERS UNDER $100 (AUD) ORDERS BETWEEN $100 & $299 (AUD) ORDERS $300 (AUD) AND OVER
PRIORITY 1-3 Days $30.00 $20.00 Free Express
IMPORT VAT/ DUTIES will be payable by you at the time of import into your country.
SHIPPING SERVICE ALL ORDER VALUES (AUD)
EXPRESS 5-10 Days $40.00
PRIORITY 5-7 Days $50.00
IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout.

SHIPPING DESTINATIONS:

We ship to a majority of countries worldwide. Find & select your country in the search tool above. For your convenience, (depending on your device) you can type your country name in the field box to do a quick search.

DELIVERY RATES & TIMES (See drop-down tool above):

Australian Customers (1 - 5 Business days): We offer Free shipping within Australia on orders $200.00 AUD & over. Saturday Delivery Available for selected Queensland Postcodes. For more information click here.

USA & Canada Customers (3 - 5 Business days): We offer Free Express shipping on orders $450.00 AUD & over.

NZ Customers (1 - 3 Business days): We offer Free Express shipping to NZ on orders $300.00 AUD & over.

UK Customers (3 - 5 Business days): We offer Free Express shipping to the UK on orders $450.00 AUD & over.

All Other International Customers: Please refer to dropdown box above  (top of page) & select your country for exact shipping rates. All other international customers may have a shipping fee applicable to their order at checkout, however free shipping is still offered to many countries where a minimum spend amount is achieved such as Canada and most of Europe, Asia and Middle East.

 

SHIPPING DISCLOSURES:

*Provided Delivery times are estimates based on delivery to Metro Areas Only - Applies to all countries.

*Priority Processing now available for dispatch within 1 business day. T&C’s apply.

*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.

*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.

*All Parcels include online tracking as compulsory - Applies to all countries.

*Signature on Delivery is required for insured parcels only. If you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void by the carrier. This is within their fine print.

*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you. (Parcel dispatched from Postcode 4102 - Woolloongabba).

 

BRISBANE CUSTOMERS:

Same Day Delivery
We offer Same Day Delivery with GoPeople for our Brisbane Metro customers within 50kms of Woolloongabba. The price will be calculated upon checkout based on your location.  

Once an order is picked up from our location, orders are usually delivered within 4 hours. GoPeople provide easy live tracking with an estimated time of delivery and customers will also be provided with proof of delivery and photo evidence. 

Orders must be placed before 12PM AEST to be delivered same day. A physical address can only be accepted - No PO Boxes/Parcel Lockers. If the premises are unattended at the time of delivery, all same-day delivery parcels will either be left in a safe place (if available), or will be returned and a return to sender and re-ship fee will apply.

 

Free Click & Collect
We offer a free click & collect service from our Woolloongabba, Brisbane location - simply select the ‘Pick Up’ option upon checkout. Click & collect orders are ready within a minimum of 2 hours after order placement, you will be sent a ‘Ready for Pickup’ email, once your order is ready for collection. 

Made-to-Order and Preorder items will be ready for collection as per the estimated date on the product page, at the time of order placement. 

Collection times are strictly Monday to Friday between 8am - 5pm and must only be collected once you receive the ‘Ready for Pickup’ notification. The customer will be required to provide their valid ID and the order confirmation email. 

If a collection is made by someone other than the recipient, they must provide their valid ID as well as the customers, to confirm authority to collect. 

For further information please contact us.

 

PRIORITY PROCESSING:

This is an upgrade service to our normal processing times which can take 2 or more days depending on volume of orders.

Want to ensure your order is dispatched as soon as possible? Now you can with our Priority Processing Service! Have your order dispatched within 1 business day for an additional $19.95 AUD. This processing time is guaranteed on your order, when Priority Processing is added to your order at the Cart page. This option is only available on in-stock items. For further assistance, please contact customer care.

Please note, orders are only processed during business hours; Monday to Friday, 8am - 5pm AEST. Excluding public holidays that apply to QLD, Australia.

TRANSIT INSURANCE:

Although we ship our orders via reliable shipping carriers; unforeseen events and accidents may occur that are outside of the control of Alamour The Label. As such, we are now offering shipping/transit insurance which you can add to your order at the cart page for a fee. Although it is not compulsory to include with your order, if you do experience issues with delivery to your address or want that extra peace of mind, this extra service is highly recommended for you.  

If you choose not to add on transit insurance to your order, Alamour will not be liable for any damages/losses that may be caused to your package during transit, whilst in the possession of our shipping partners. As such, by placing an order on our online store, you understand that if transit/shipping insurance is not purchased with your order, liability of the package rests on the customer.

Additionally, if you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void. 

 

DUTIES & TAXES INFORMATION FOR OUR INTERNATIONAL CUSTOMERS:

Duties & Taxes may be collected at checkout and paid on your behalf to allow successful import clearance/ delivery of your purchase. These Import Duties & Taxes are unavoidable and are enforced by your country’s border protection laws.

USA customers have a high import threshold of $800 USD before taxes & duties are applicable to the order. Please kindly note that if your order exceeds this amount, taxes and duties will be payable at the time of import into your country.

A guide for each country is provided here.  For your convenience you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable).

Important: In the event you choose to reject your parcel due to Duties & Taxes imposed on your parcel, you will still be charged all related shipping costs, as well as run the risk of paying all Duties & Taxes. Due to strict government border controls, these fees cannot be avoided or waived and must be paid regardless of acceptance or rejection of your parcel (In the event Customs officials in your country enforce the payment of these Duties & Taxes, regardless if successfully delivered to you or not).

See Online Store Policy for more information.

 

ADDITIONAL SHIPPING INFORMATION:

If a customer makes an error when providing a shipping address during the checkout process, Alamour The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.

All shipping delivery times advised are provided by our shipping carriers. Alamour The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.

Alamour The Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.

High volume/Qty orders are subject to additional shipping fees at the discretion & request of Alamour The Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.

If your order consists of a Pre-Order/Made-to-Order Item with an item that is in stock, they will be shipped together once the Pre-Order item has completed production and is ready for shipment. If you wish for the item which is in stock to be shipped sooner, please be in touch with our customer care team.

It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.

Alamour The Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.