Returns & Exchange Policy
At Alamour The Label, many of our gowns are individually produced especially for each customer. We encourage all customers to carefully review the sizing, fabric, fit notes, colour and product information provided before placing an order.
Our styling team is also available prior to purchase to assist with gown selection, sizing and suitability.
Made-to-Order Gowns
A substantial portion of the Alamour collection is produced on a made-to-order basis, meaning your gown enters production specifically following confirmation of your order.
Once production has commenced, made-to-order gowns cannot be cancelled, exchanged or returned for change of mind.
This includes circumstances where:
● The customer changes their mind
● The event is cancelled or changed
● A different colour or style is preferred
● The incorrect size was selected
● The gown does not suit the customer’s personal fit or style preference
● The gown is no longer required
Made-to-order garments are produced according to the size and design selected at the time of purchase and are not made-to-measure unless expressly agreed otherwise.
We strongly recommend contacting our team before ordering if you require assistance with sizing or style selection.
Customised Gowns
Any gown that has been customised or altered from its original design is considered a custom order.
This may include changes to colour, neckline, sleeves, split, back design, lining, length, fabric, torso or other design elements.
Customised gowns cannot be returned, exchanged or refunded for change of mind once production has commenced.
Ready-to-Wear & In-Stock Gowns
Eligible full-priced, non-customised, ready-to-wear items may be returned within 7 days of receiving the order for an exchange or store credit only.
Returned garments must be:
● Unworn and unaltered
● In their original condition
● Returned with all tags attached
● Free from makeup, fake tan, perfume, marks or damage
● Returned in their original packaging
We do not provide refunds for change of mind.
Return postage for an approved change-of-mind return is the responsibility of the customer.
Fit & Sizing
Our gowns are produced according to Alamour’s standard sizing.
Individual fit may vary depending on height, body shape, proportions, fabric and personal fit preference. Some customers may require alterations to achieve their preferred fit.
A garment requiring personal alterations does not, by itself, indicate that the garment is faulty.
We strongly encourage customers who are uncertain about sizing to contact our styling team before purchasing or book a styling consultation at our Sydney Boutique or Brisbane Showroom.
Faulty or Incorrect Items
Every Alamour gown undergoes quality control before dispatch.
If you believe your garment has a manufacturing fault or you have received an item materially different from what was ordered, please contact our team promptly with your order number and clear photographs showing the concern.
The garment may need to be returned to Alamour for assessment before a remedy can be determined.
Where applicable, Alamour will provide an appropriate remedy in accordance with Australian Consumer Law.
Sale & Final Sale Items
Sale, archive sale, promotional and final-sale items cannot be returned or exchanged for change of mind.
This does not affect any rights a customer may have under Australian Consumer Law.
Returns Approval
Please contact Alamour before returning any item.
Returns sent without prior approval may not be accepted.
Original shipping charges and return postage are non-refundable for change-of-mind returns unless otherwise required by law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.