At ALAMOUR, we want you to feel and look amazing in your dress. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your gown we've made it easy for you to return it back to us.
The following Returns Policy is drafted in accordance with Australian Consumer Law which is overseen by the Australian Competition & Consumer Commission.
To the extent permitted by Australian Consumer Law, We DO NOT provide refunds.
We do allow exchanges on return of full-priced items. You will be provided with a store credit to place your exchange order.
What Can Be Returned?
- All full-priced items can be returned; excluding final sale items & any paid packaging such as garment care bags/ gift boxes.
- For hygiene reasons; earrings, bodysuits, under-garments/intimates & bikini’s cannot be returned.
Return Process & Conditions
- All eligible items must initiate return within 14 days of receipt. In other words; you must lodge/present your item to the post office to start its return within 14 days from date of delivery.
- Returns requested/ attempted outside of the 14-days from the date of successful delivery (obtained from the supplied tracking details) will be denied and returned to customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any smells.
- Items must be free of any stains/markings e.g. Fake tan/Make-up, excessive hair and perfume scents.
- Items must have all tags, including any original hangtags attached.
- Items must be returned in their original condition for re-sale.
- Gift cards are non-returnable and non-refundable.
How Can I Return My Purchase?
To return your item/s, please lodge a return request via the Returns Manager Application. Enter the email provided for your order and your unique order number. Don't forget the (Hashtag) # when providing your numerical order number.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. We do not provide refunds.
Private Shipping Returns
If you intend on using a private shipping service for your return ie. DHL/ UPS/ TNT/ FEDEX etc, & you require a physical return address, please make your request within the provided notes/comments fields of the 'Returns Manager Tool' whilst lodging your return request.
The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address.
If you believe the rate provided to you by your shipping carrier is excessive, please feel free to contact our returns team for a return shipping quote via DHL Express. We will attempt to accommodate your returning process too.
- All pending return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
- Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
Faults & Warranties
- Alamour cares about your purchase, hence why all products purchased from this website are checked by human hand under camera supervision prior to shipping. All orders will be accompanied by a 'Garment Quality Check-List'. Further to this, your product is double-checked before it is packaged by the person shipping your order.
- In the event of an unexpected fault, Alamour is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval).
- For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product along with the 'Garment Quality Check-List' which was provided with your order.
- Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment.
- Store Credit can only be used online at our website, www.alamourthelabel.com However, if you cannot find something you love, the store credit can be transferred across to our sister website (upon request) www.anluxelabel.com
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in Australian Dollars.
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
- Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.
The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.