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Gift Card

Spoil your loved one this festive season with an Alamour The Label gift card.

Do you know someone with an upcoming prom or special event? Maybe you are shopping for someone else but not sure what to give them? A gown can be an expensive purchase, so give them the gift of choice and let them decide. These gift cards can be used at any time and NEVER EXPIRE!

Gift cards are digital only & will be delivered by email. They also contain instructions on how to redeem them at checkout. Our gift cards have no additional processing fees.

Size Guide
Shipping Info
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*Please note that this guide is for reference only.

At Alamour, we wish to create a stress-free shopping experience for your formal & prom dress needs, which is why we have measured each individual garment in-house.
The measurements you see below are a result of these measurements in an attempt to give you the most accurate guide possible.

However, not all gowns are made from the same fabric / materials or cut the same. As we specialise in low-back & open back garments which can fit differently to other styles,
we cannot ensure that all gowns will fit within the same sizing guidelines.

The fabric guide below will help you understand the characteristics

of each different fabric & how it will fit your body.

If you are in between sizes or not sure which size to purchase we understand, and are more than happy to assist you.
As we are all unique, sometimes simple & affordable alterations to your gown is all that is required for the perfect fit!

Contact Us:

Talk to one of our stylists via Contact Us or Live Chat below.

Providing us with your usual dress size and measurements (Bust, Waist & Hips) can improve our sizing recommendations for you.

Want to see more images of our gowns?

Visit @alamoursociety on Instagram and see our gowns on real customers.

SHIPPING DESTINATIONS:

We ship to a majority of countries worldwide.

Please note, this is a basic preview of our shipping page – The full version includes our global shipping calculator with estimated delivery times and prices. To view the full version please visit our 'Shipping info & Delivery Times' page found at the footer of the website.

DELIVERY RATES & TIMES (See drop-down tool in the full version of this page):

Australian Customers. We offer Free shipping within Australia on orders AUD $200.00 & over.

USA Customers: We offer Free Express shipping to the USA on orders AUD $250.00 & over.

Other International Customers. All other international customers have a shipping fee applicable to their order at checkout. This fee is inclusive of Customs Duties & Taxes i.e VAT/ GST in relation to the import clearance of your item. For more information on Customs Duties/ Taxes, please refer to our Online Store Policy Page.

*Provided Delivery times are estimates based on Metro Areas Only - Applies to all countries.

*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you. (Parcel dispatched from Postcode 4102).

*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.

*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.

*Same-day delivery is restricted to suburbs within 40km of the Brisbane CBD. Some exclusions may apply - if unsure, feel free to contact us ! A physical address can only be accepted - No PO Boxes/Parcel Lockers.

*All Parcels include online tracking as compulsory - Applies to all countries.

*Signature on Delivery applies to most Express Parcels & all Priority Parcels.

*Select your suitable shipping service at checkout.

ADDITIONAL SHIPPING INFORMATION:

If a customer error in shipping address is made during the checkout process, Alamour The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.

Any shipping costs/ Customs Duties & Taxes paid by Alamour The Label/ the customer, is not reimbursed in the event of a refund. This includes shipping costs incurred on orders eligible for free shipping.

All shipping delivery times advised are provided by our shipping carriers. Alamour The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.

Alamour The Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.

High volume/Qty orders are subject to additional shipping fees at the discretion & request of Alamour The Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.

If your order consists of a Pre-Order Item with an item that is in stock, they will be shipped together once the Pre-Order item has completed production and ready for shipment. If you wish for the item which is in stock to be shipped sooner, please be in touch with our customer care team.

It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.

Alamour The Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.

(The following Excludes USA & Australia as they are eligible for entirely Free Shipping) - Paid shipping fees at time of order placement include fees associated with the Customs Duties/ Taxes imposed on your shipment for successful import clearance. We request this fee upfront as we want to be fully transparent with our customers that these government-related fees will be incurred at the delivery stage of your shipment from us to you. We ask for these fees upfront as the last thing we want is for this to be a surprise to the customer. These Import Duties/ Taxes in the form of VAT/ GST is unavoidable and will apply to successful import/ delivery of your purchase.

See Online Store Policy for more information on this topic.

Instructions on how to use the Returns Manager Box below:

1. Enter the email address provided at time of placing the order in the Customer Email field.

2. Enter the Order Number provided to you e.g. #ATL1234 in the Order Number field (Don't forget the hashtag #)

3. Once the required fields are entered and 'Lookup' is clicked/selected, a window will pre-populate below. To create the return, simply click on the 'shopping trolley' symbol which is found beside the words 'Create Return'.

4. A new window will open within the current window. You will then need to complete the required fields. Remember to scroll all the way down and tick to agreeing the Terms before you can submit your return request.

5. Once you have submitted the return request, it will redirect you to the returns page. Please ignore the notification 'Oops. Nothing found.' underneath the Order Lookup box. This does not apply to you and the return request has been successfully submitted.

6. Now, please be patient while our returns team review your return request to either be approved or denied. It can take up to 5 business days for your return request to be actioned.

7. Once we have physically received your return, it will take up to 5-10 working days to process it.

Return Address Info: The return address will only be provided once your return request is 'Approved' & will be issued within the approval email sent by our returns team.

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