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Gift Card

Spoil your loved one this festive season with an Alamour The Label gift card.

Do you know someone with an upcoming prom or special event? Maybe you are shopping for someone else but not sure what to give them? A gown can be an expensive purchase, so give them the gift of choice and let them decide. These gift cards can be used at any time and NEVER EXPIRE!

Gift cards are digital only & will be delivered by email. They also contain instructions on how to redeem them at checkout. Our gift cards have no additional processing fees.

Size Guide
Shipping Info
Returns Policy
Ask us a question

*Please note that this guide is for reference only.

At Alamour, we wish to create a stress-free shopping experience for your formal & prom dress needs, which is why we have measured each individual garment in-house.
The measurements you see below are a result of these measurements in an attempt to give you the most accurate guide possible.

However, not all gowns are made from the same fabric / materials or cut the same. As we specialise in low-back & open back garments which can fit differently to other styles,
we cannot ensure that all gowns will fit within the same sizing guidelines.

The fabric guide below will help you understand the characteristics

of each different fabric & how it will fit your body.

If you are in between sizes or not sure which size to purchase we understand, and are more than happy to assist you.
As we are all unique, sometimes simple & affordable alterations to your gown is all that is required for the perfect fit!

Contact Us:

Talk to one of our stylists via Contact Us or Live Chat below.

Providing us with your usual dress size and measurements (Bust, Waist & Hips) can improve our sizing recommendations for you.

Want to see more images of our gowns?

Visit @alamoursociety on Instagram and see our gowns on real customers.

SHIPPING DESTINATIONS:

We ship to a majority of countries worldwide.

Please note, this is a basic preview of our shipping page – The full version includes our global shipping calculator with estimated delivery times and prices. To view the full version please visit our 'Shipping info & Delivery Times' page found at the footer of the website.

DELIVERY RATES & TIMES (See drop-down tool in the full version of this page):

Australian Customers. We offer Free shipping within Australia on orders AUD $200.00 & over.

USA Customers: We offer Free Express shipping to the USA on orders AUD $250.00 & over.

Other International Customers. All other international customers have a shipping fee applicable to their order at checkout. This fee is inclusive of Customs Duties & Taxes i.e VAT/ GST in relation to the import clearance of your item. For more information on Customs Duties/ Taxes, please refer to our Online Store Policy Page.

*Provided Delivery times are estimates based on Metro Areas Only - Applies to all countries.

*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you. (Parcel dispatched from Postcode 4102).

*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.

*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.

*Same-day delivery is restricted to suburbs within 40km of the Brisbane CBD. Some exclusions may apply - if unsure, feel free to contact us ! A physical address can only be accepted - No PO Boxes/Parcel Lockers.

*All Parcels include online tracking as compulsory - Applies to all countries.

*Signature on Delivery applies to most Express Parcels & all Priority Parcels.

*Select your suitable shipping service at checkout.

ADDITIONAL SHIPPING INFORMATION:

If a customer error in shipping address is made during the checkout process, Alamour The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.

Any shipping costs/ Customs Duties & Taxes paid by Alamour The Label/ the customer, is not reimbursed in the event of a refund. This includes shipping costs incurred on orders eligible for free shipping.

All shipping delivery times advised are provided by our shipping carriers. Alamour The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.

Alamour The Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.

High volume/Qty orders are subject to additional shipping fees at the discretion & request of Alamour The Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.

If your order consists of a Pre-Order Item with an item that is in stock, they will be shipped together once the Pre-Order item has completed production and ready for shipment. If you wish for the item which is in stock to be shipped sooner, please be in touch with our customer care team.

It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.

Alamour The Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.

(The following Excludes USA & Australia as they are eligible for entirely Free Shipping) - Paid shipping fees at time of order placement include fees associated with the Customs Duties/ Taxes imposed on your shipment for successful import clearance. We request this fee upfront as we want to be fully transparent with our customers that these government-related fees will be incurred at the delivery stage of your shipment from us to you. We ask for these fees upfront as the last thing we want is for this to be a surprise to the customer. These Import Duties/ Taxes in the form of VAT/ GST is unavoidable and will apply to successful import/ delivery of your purchase.

See Online Store Policy for more information on this topic.

At ALAMOUR, we want you to feel and look amazing in your dress. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your gown we've made it easy for you to return it back to us.

RETURNS POLICY

The following Returns Policy is drafted in accordance with Australian Consumer Law which is overseen by the Australian Competition & Consumer Commission.

To the extent permitted by Australian Consumer Law, We DO NOT provide refunds.

We do allow exchanges on return of full-priced items. You will be provided with a store credit to place your exchange order.

What Can Be Returned?

All full-priced items can be returned; excluding final sale items & any paid packaging such as garment care bags/ gift boxes.
For hygiene reasons; earrings, bodysuits, under-garments/intimates & bikini’s cannot be returned.

Return Process & Conditions

All eligible items must initiate return within 14 days of receipt. In other words; you must lodge/present your item to the post office to start its return within 14 days from date of delivery.
Returns requested/ attempted outside of the 14-days from the date of successful delivery (obtained from the supplied tracking details) will be denied and returned to customer.
The customer is responsible for all return-shipping costs.
Items must be unworn and unwashed and free of any smells.
Items must be free of any stains/markings e.g. Fake tan/Make-up, excessive hair and perfume scents.
Items must have all tags, including any original hangtags attached.
Items must be returned in their original condition for re-sale.
Gift cards are non-returnable and non-refundable.

How Can I Return My Purchase?

To return your item/s, please lodge a return request via the Returns Manager Application. Enter the email provided for your order and your unique order number. Don't forget the (Hashtag) # when providing your numerical order number.

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. We do not provide refunds.

Private Shipping Returns

If you intend on using a private shipping service for your return ie. DHL/ UPS/ TNT/ FEDEX etc, & you require a physical return address, please make your request within the provided notes/comments fields of the 'Returns Manager Tool' whilst lodging your return request.

The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address.

If you believe the rate provided to you by your shipping carrier is excessive, please feel free to contact our returns team for a return shipping quote via DHL Express. We will attempt to accommodate your returning process too.

Post-Return Information

All pending return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.

Faults & Warranties

Alamour cares about your purchase, hence why all products purchased from this website are checked by human hand under camera supervision prior to shipping. All orders will be accompanied by a 'Garment Quality Check-List'. Further to this, your product is double-checked before it is packaged by the person shipping your order.
In the event of an unexpected fault, Alamour is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval).
For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product along with the 'Garment Quality Check-List' which was provided with your order.
Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment.

Store Credit

Store Credit can only be used online at our website, www.alamourthelabel.com However, if you cannot find something you love, the store credit can be transferred across to our sister website (upon request) www.anluxelabel.com
Store Credit cannot be transferred to another person or account.
Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Store credit expires within 12 months of issue.
Store credit is provided in Australian Dollars.
All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.

Colour

The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.

External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.

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