Katriane

SHIPPING DESTINATIONS:

We ship to a majority of countries worldwide.

Please note, this is a basic preview of our shipping page – The full version includes our global shipping calculator with estimated delivery times and prices.  To view the full version please visit our 'Shipping info & Delivery Times' page found at the footer of the website. 

DELIVERY RATES & TIMES (See drop-down tool in the full version of this page): 
 
Australian Customers. We offer Free shipping within Australia on orders of AUD $200.00 & over.

International Customers. We offer Free shipping for our international customers on orders of AUD $250.00 & over. 

*Provided Delivery times are estimates based on Metro Areas Only - Applies to all countries.

*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you. (Parcel dispatched from Postcode 4102).

*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.

*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.

*Same-day delivery is restricted to suburbs within 40km of the Brisbane CBD. Some exclusions may apply - if unsure, feel free to contact us ! A physical address can only be accepted - No PO Boxes/Parcel Lockers.

*All Parcels include online tracking as compulsory - Applies to all countries.

*Signature on Delivery applies to most Express Parcels & all Priority Parcels.

*Select your suitable shipping service at checkout.

ADDITIONAL SHIPPING INFORMATION:

If a customer error in shipping address is made during the checkout process, Alamour The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.

Any shipping costs paid by Alamour The Label/ the customer, is not reimbursed in the event of a refund. This includes shipping costs incurred on orders eligible for free shipping.

All shipping delivery times advised are provided by our shipping carriers. Alamour The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.

Alamour The Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.
 

High volume/Qty orders are subject to additional shipping fees at the discretion & request of Alamour The Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.

If your order consists of a Pre-Order Item with an item that is in stock, they will be shipped together once the Pre-Order item has completed production and ready for shipment.

It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.

Alamour The Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.

Paid shipping fees (if any) at time of order placement do not include any Customs Duties/Taxes imposed on your shipment upon delivery/collection. If Customs officials in your country hold your shipment due to request of payment of duties/taxes on your imported shipment, these fees are seperate to your order and are an additional cost to be paid by you, the customer. (This excludes USA & Australia). - See Online Store Policy for more information on this topic.

At ALAMOUR, we want you to feel and look amazing in your dress. We recommend contacting our customer service team for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your gown we've made it easy for you to return it back to us. 

RETURNS POLICY

To return an item please fill out the Returns Manager Box below. Enter the email provided for your order and your unique order number. Don't forget the Hashtag # when providing your Order #.

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. 

Exchanges & Refunds

• We do allow exchanges. You will be provided with a store credit to place your exchange order.
• All returning items will be provided with a store credit only.
• No refunds on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order another item on this website.
  
  

Return Process & Conditions

• All Return Requests are to be made via the Return Manager Box found at bottom of this page.
• All eligible items must initiate return within 14 days of receipt. In other words, your must lodge/present your item to the post office to start its return within 14 days of receiving it. Returns attempted outside of the 14-days of the customer receiving the parcel (as per tracking details) will be denied and returned to customer. 
• The customer is responsible for all return-shipping costs.
• Items must be unworn and unwashed and free of any smells.
• Items must be free of any stains/markings e.g. Fake tan/Make-up.
• Items must have all tags, including any original hangtags attached.
• Final sale items such as, earrings, bodysuits, under-garments/intimates & bikini’s cannot be returned.
• Gift cards are non-returnable and non-refundable.

Private Shipping Returns

If you intend on using a private shipping service for your return ie. DHL/ UPS/ TNT/ FEDEX etc, & you require a physical return address, please make your request within the provided notes/comments fields of the 'Returns Manager Tool' whilst lodging your return request. 

The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address.

If you believe the rate provided to you by your shipping carrier is excessive, please feel free to contact our returns team for a return shipping quote via DHL Express. We will attempt to accommodate your returning process too.

Post-Return Information

• All return requests will be actioned within 2 business days from date of lodgement. Additionally upon approval, all returns will be processed within 2 business days of physically receiving your item. In total, please allow 4 business days at most for your return to be fully finalised (this is excluding transit time for your returning item).
• Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
• A maximum number of x1 return attempt is permitted only, stemming from the original order. All further return requests will be denied.