Tamara Gown - Burgundy Pre-Order End of August

Final Sale Items

• Any sale or promotional items that are sold are non-refundable and non-exchangeable, due to incorrect sizing/change of mind & delivery delays.
• For hygiene reasons; earrings, bodysuits & Bikini’s cannot be returned.
• Any final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.

Store Credit

• Store Credit can only be used online at our website, www.alamourthelabel.com However, if you cannot find something you love, the store credit can be transferred across to our sister website (upon request) www.anluxelabel.com 
• Store Credit cannot be transferred to another person or account.
• Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
• Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
• Store credit expires within 12 months of issue.
• Store credit is provided in Australian Dollars
• All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
• Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount

Colour 

The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.

External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.

Instructions on how to use the Returns Manager Box below:

1. Enter the email address provided at time of placing the order in the Customer Email field.

2. Enter the Order Number provided to you e.g. #ATL1234 in the Order Number field (Don't forget the hashtag #)

3. Once the required fields are entered and 'Lookup' is clicked/selected, a window will pre-populate below. To create the return, simply click on the 'shopping trolley' symbol which is found beside the words 'Create Return'.

4. A new window will open within the current window. You will then need to complete the required fields. Remember to scroll all the way down and tick to agreeing the Terms before you can submit your return request.

5. Once you have submitted the return request, it will redirect you to the returns page. Please ignore the notification 'Oops. Nothing found.' underneath the Order Lookup box. This does not apply to you and the return request has been successfully submitted.

6. Now, please be patient while our returns team review your return request to either be approved or denied. It can take up to 1 business day for your return request to be actioned.

Return Address Info: The return address will only be provided once your return request is 'Approved' & will be issued within the approval email sent by our returns team.